Refund & Returns Policy

Last updated: September 2026

1. Important: no online sales

Eden BizProcure does not sell products directly through this website. All transactions are conducted under separate written procurement contracts negotiated between Eden BizProcure and the client organisation. The terms of return, refund, and warranty for each order are set out in that contract.

If you have not entered into a procurement contract with us, there is no purchase to return. Please contact us to discuss your requirements.

2. Returns under a procurement contract

Where a client has purchased products under an Eden BizProcure procurement contract, returns are handled as follows:

Dead-on-arrival (DOA) products

Products that are found to be defective immediately on delivery or on first use must be reported to Eden BizProcure within 7 calendar days of delivery. We will arrange collection and either replacement or full credit, subject to confirmation of the defect.

Warranty claims

All products supplied by Eden BizProcure carry the manufacturer's standard warranty. Typical warranty periods:

• Strata Worldwide — 12 months from date of delivery on hardware; see product-specific warranty documentation for details.
• Industrial Scientific — varies by product; iNet Exchange subscribers receive replacement equipment as part of the service. Refer to the iNet Exchange service agreement.
• Gorman-Rupp — 12 months from date of shipment on new equipment. Consult the product warranty card supplied with each unit.

Warranty claims must be submitted to Eden BizProcure in writing. We will liaise with the manufacturer on your behalf. Warranty does not cover damage caused by improper installation, misuse, modification, or normal wear and tear.

Change-of-mind returns

Because our products are industrial capital equipment sourced to client specification, we do not accept change-of-mind returns. Returns of correctly supplied products can only be considered in exceptional circumstances, at our sole discretion, and may be subject to a restocking fee of up to 25% of the invoice value.

3. Refunds

Where a return is accepted and a refund is due, the refund will be issued by the same payment method as the original payment within 30 business days of our acceptance of the return. International bank transfer charges are the responsibility of the receiving party.

4. How to initiate a return or warranty claim

Email us at info@edenbizprocure.com with:

• Your company name and the Eden BizProcure order or invoice number.
• A description of the issue, including photographs if relevant.
• The serial number(s) of the affected equipment.

Do not return any equipment without first obtaining a Return Authorisation Number (RAN) from Eden BizProcure. Unauthorised returns cannot be accepted.

5. Governing law

This policy and any returns or warranty disputes are governed by the laws of the Republic of Ghana and the terms of your procurement contract with Eden BizProcure.

6. Questions

For any questions about returns or warranties, please contact our team.